When inmates are sentenced to the Arkansas Department of Correction, they go through an intake process that includes explanations of the rules and operations of the department. Since their family and friends do not have the benefit of this orientation, the ADC has created a Constituent Services Office to help answer questions and address their concerns.
The Constituent Services Officer handles non-criminal complaints about conditions of confinement. By working to resolve legitimate issues of concern, communication between the agency and the families and friends of inmates can be enhanced. Oftentimes, simply providing accurate information about inmate housing, transfers, visitation, programs and disciplinary actions can ease many concerns. In addition to inquiries generated by the families and friends of inmates, the Constituent Services Officer also responds to inquiries from advocacy organizations and other concerned parties.
The Constituent Services Officer may be contacted at 870-267-6385 or through the mail at P.O. Box 8707, Pine Bluff, AR 71611-8707.