When inmates are sentenced to the Arkansas Department of Correction, they go through an intake process that includes explanations of the rules and operations of the department. Since their family and friends do not have the benefit of this orientation, the agency has created a Constituent Services Office (Public Information Division) to help answer questions and address their concerns.
The Constituent Services Officer acts as a point of contact for family members, advocates, and other concerned citizens who are interested in reporting complaints on behalf of offenders. This Officer handles non-criminal complaints about conditions of confinement. By working to resolve legitimate issues of concern, communication between the agency and the families and friends of inmates can be enhanced. Oftentimes, simply providing accurate information about inmate housing, transfers, visitation, programs and disciplinary actions can ease many concerns.
In an effort to inform the public about the operations of the Department and nature of its facilities, the agency offers Group Tours of some of the various prisons. Educational institutions, civic, community groups an advocacy organizations can inquire about the availibity of group tours by contacting the Constituent Services Office. Normally, tours are available Monday through Friday at 9:00 a.m. or 1:00 p.m.
All requests for group tours must be sent to the Public Information Office.
The Constituent Services Officer can be contacted at 870-267-6385 or firstname.lastname@example.org or through the mail at P.O. Box 8707, Pine Bluff, AR 71611-8707.